Legal — Garantie en conformiteit
Guarantee and conformity
SOCKSHOUSE B.V. · Last updated 15 August 2026
Dutch law does not work with a fixed guarantee period. It works with what you can reasonably expect from the product you bought. For socks worn through daily shifts, that distinction matters a great deal.
No fixed number of years
Your legal rights under Dutch law are not limited to a fixed number of years. How long a product must last depends on what you can reasonably expect from it. Any commercial guarantee we offer is in addition to those rights, never instead of them.
This is not us being vague. Dutch law applies a conformiteit standard under Article 7:17 of the Civil Code rather than a fixed term. A product must be what you could reasonably expect of it, taking into account its nature, its price and what we told you about it. Writing “guaranteed for two years” would imply your rights stop after two years, which is not true and is not something we are allowed to imply.
Burden of proof
If a defect shows up within one year of delivery, it is presumed to have existed at delivery, and we have to show otherwise. After that year, the presumption no longer applies. Your rights do not end there; the practical question of who shows what changes.
Wear and faults are different things
This is the part that matters most for our products, and we would rather set it out plainly than argue about it later.
Wear rate depends on how many hours a day you wear them. Thinning at the ball after months of daily shifts is wear. A seam failing in the first weeks is a fault.
| Normally wear | Normally a fault |
|---|---|
| Terry loops flattening under the ball after months of daily shifts | Terry loops pulling out of the ground fabric in the first weeks |
| The sole thinning where a rigid shoe rubs, over a long period of use | A hole appearing after a handful of wears with no visible abrasion |
| Cuff elastane relaxing gradually over many wash cycles | A cuff that will not hold from the first wear |
| Wool pilling on the surface with use | A toe or heel seam opening |
| Colour softening over many washes | Dye transferring heavily onto skin or footwear on first wear |
| Wool shrinking after a hot wash against the care instructions | Wool shrinking after a wash that followed the care instructions |
A pair worn for twelve-hour shifts five days a week is doing several times the work of a pair worn at a desk. That does not reduce your rights; it is part of what “reasonably expect” means when we assess a claim.
Commercial guarantee
We do not offer a separate commercial guarantee at present. If we ever do, it will be stated with its exact scope and duration, and it will be in addition to your legal rights, never a replacement for them.
How to raise a fault
- Email support@sockshousenl.baby with the order reference, the product code and a photograph of the problem.
- We respond within five working days, usually with a decision.
- If it is a fault, you can have it repaired or replaced. Where neither is proportionate, you can have a price reduction or terminate the contract and get a refund.
- Where a fault is confirmed, we pay the return postage.
Care affects conformity
Every product page states the wash temperature and whether the product may be tumble dried. Wool products carry a shrinkage note. Damage caused by washing hotter than stated, or by tumble drying against the label, is not a fault in the product.
Related pages
- Changing your mind rather than reporting a fault: Herroepingsrecht
- Practical return instructions: Verzending en retour
- Full terms: Algemene voorwaarden
Contact: support@sockshousenl.baby · +31 73 6496666