Shipping and returns

Dispatch

Orders placed before 14:00 CET on a working day are picked the same day. Orders after that, or at a weekend or Dutch public holiday, are picked the next working day. Stock is held in our own warehouse in 's-Hertogenbosch, so dispatch does not depend on a supplier.

Delivery times and cost

These are estimates from the day of dispatch, not guarantees. Customs processing outside the EU is outside our control and is the most common cause of a longer wait.

Duties and taxes

Prices include Dutch BTW at 21% for consumer sales. For deliveries outside the EU, import duties, taxes and customs handling fees are not included and are payable by the recipient. We cannot estimate them for you, because they depend on your country’s rules.

Where we do not ship

We do not ship to destinations where the sale would breach export controls or sanctions. If that applies to an order you have placed, we cancel it and refund in full.

Tracking and problems

You receive a tracking link when the parcel leaves us. If tracking has not moved for five working days, or a parcel is marked delivered and you do not have it, email support@sockshousenl.baby with the order reference and we will chase the carrier.

If we cannot deliver within 30 days of the contract and you have not agreed a longer period, you may cancel and we refund everything you have paid.

Returns — changing your mind

1. Tell us within 14 days of the day after delivery. Email support@sockshousenl.baby, or use the model withdrawal form.
2. We reply with the return address and a reference to write on the parcel.
3. Send the goods within 14 days of telling us, in a condition that still allows resale.
4. We refund the price plus the standard delivery cost of the original order, within 14 days of being informed, to the payment method you used.

Return postage is paid by you for a change of mind. We are telling you this before you buy, as the law requires. Where the goods were faulty or not what you ordered, we pay it.

Sealed multipacks

Multipacks are delivered sealed for hygiene reasons. Once that seal is opened they cannot be returned. This is stated on the product page, in the cart, at checkout and here — three points before you buy and one after. If the seal is unbroken you can return a multipack like anything else.

Single pairs are not delivered sealed. A paper band or a swing tag is not a seal, and we do not treat it as one. The 14-day right of withdrawal applies to every single pair in full.

Returns — something is wrong with the product

That is a conformity matter, not a withdrawal. Different rules apply, including who pays return postage. See Garantie en conformiteit.

Exchanges

We do not run an exchange process. If the size is wrong, withdraw from the purchase and place a new order — it is faster, and it keeps your withdrawal rights clean.

Return address

Email us first so we can give you a reference. Parcels sent without one still reach us, but they take longer to match to an order.

SOCKSHOUSE B.V.
Larenweg 48
5234 KA 's-Hertogenbosch
Nederland